Parcel shipping:
Did you order the wrong goods or receive too many of them? No problem! Return the items to us within 3 months from the delivery date.
Return policy within 3 months
So geht's:
Step 1: Pack the return securely and include the return label.
Please note the following points:
- The delivery must not have been more than 3 months ago.
- The goods must be in perfect condition, including unlabeled original packaging and without signs of wear.
- Excluded from returns are special items that were ordered specifically for you, ready-made items, items with a sample discount and discontinued items.
Step 2: Return shipping is at your own expense.
Step 3: We will process your return as quickly as possible. There is a processing fee of at least €20 or 20% of the value of the goods per return, whichever is higher.
Step 4: The refund will be in the form of a credit note.
What to do if the item is defective
Do you have a defective item?
This is how it works:
Step 1: Pack the return shipment securely for transport and enclose the return slip.
Step 2: Return shipping is at your own expense.
Step 3: We will process and review your complaint as quickly as possible.
Step 4: You will receive your refund in the form of a credit or exchange.
Thank you for your help!
We thank you for your understanding and cooperation.
Here you will find information and answers to frequently asked questions.
MPW offers a comprehensive range of products and services in the field of lighting technology. The company specializes in energy-efficient, long-lasting LED lighting solutions, particularly for commercial and industrial customers. This includes smart and intelligent lighting solutions as well as individually tailored lighting concepts for indoor and outdoor areas. MPW accompanies projects from concept development to implementation and offers high-quality products such as fastening technology and installation materials. The company attaches particular importance to the ease of installation of the systems as well as tailored advice in order to optimally respond to the needs of customers.
Yes, the MPW B2B shop was put online in 2014 and has been continuously expanded since then.
MPW Fachgrosshandel GmbH delivers exclusively to registered partners in three-tier sales. If you are active in commercial resale or plan to do so in the future, please register with us or contact us using the form!
Within 3 months of the delivery date. Goods must be in perfect condition – in the unmarked original packaging and without signs of use. Please enclose the return form.
Special items ordered specifically for you, custom-assembled products, items sold with a sample discount and discontinued items.
Returns are sent at your own cost. Each return carries a handling fee of at least €20 or 20% of the goods' value, whichever is higher. Refunds are issued as a credit note; defective items are credited or replaced.